(Source: I have been selling on eBay for 19 years) The UPS refund policy does state what is to be done in the event of a stolen package, and that extensive procedure grants very little in the way of allowing a refund to the customer. I have had multiple packages over the years (at different addresses in different towns) never show up, that UPS said they delivered and had "my" signature. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. The customer service rep said it looks like the package was lost and referred me to someone who helped set up a trace for it. It’s really difficult to find out if a package was lost or stolen. UPS states it is missing. I contacted the merchant/sender, who in turn have opened an investigation with UPS. The rep was really cordial and informative and did answer most of my questions. If you ordered the product, you should get in contact with the seller, since UPS will issue the refund to them. Even though the ordering person may be paying for the product and the shipping charges, as far as UPS is concerned, the shipper is actually paying UPS. I recently ordered an item and it was shipped via UPS. After that, I recommend having packages shipped to your office or somewhere else secure. How the *** does an employee steal a package with a tracking number. Delivering possibility. A person orders something and it is sent by a shipper. Select the link below to e-mail UPS about your lost or damaged package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or … How soon does a UPS lost package investigation begin? Once the UPS investigation is complete, a notification letter will be emailed, faxed or mailed to the shipper. UPS is infamous, in my state at least, for saying something was delivered to "you" and that they have "your" signature. I called UPS this morning regarding a package I was supposed to receive yesterday. Which is messed up you know that the slide is going to someone that has kids and all the camps are shutdown because of the pandemic. It doesn't matter what UPS's scan info says in this case. The most recent was Xmas in July Lenox ornaments. Soon after realizing that my package was either lost or stolen, I filed an investigation for a lost or stolen package. The package was delivered to my neighbors house but the tracking information stated that it was left at the front door of my address. Learn More. eBay owes you money, not UPS. Because of the likelihood of fraud, it is difficult to receive refunds of this kind. Regardless, all missing packages—for whatever reason—are handled this way. Find peace of mind with the details. While a UPS spokesperson insisted that the rate of theft for UPS-delivered packages is low, the company has made efforts to increase security … UPS may inspect the package at the shipper’s or receiver’s site, or may collect the package for inspection at a UPS facility. Louisville Metro Police say officers had been conducting a "lengthy investigation" into 38-year-old Jon Keen, a UPS delivery driver they believed was "stealing packages from various victims." E-mail UPS. All Claims: Once you file a missing package claim, UPS will investigate. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. I got a package that was marked as delivered on the 24th but my package was nowhere to be found, I assume that it was stolen, as I have already had this happen with another package (different carrier), thankfully that one has since been reimbursed to me. 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