It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. Best of all these guyseven follow up and make sure you are totally happy with your purchase. Slide the plastic tube from the extendable cylinder, so that you can see the metal cylinder underneath. Page 9: Operating Instructions Operating Instructions Function Instruction - 1 To Adjust Seat Height: While seated, lean forward and reach under the right side of the chair to find the lever. The mesh seat and back provide extra breathability, and the lumbar support keeps you comfortable during long days. This allows me to sit all day comfortably and not dent up my floor. Also this company is hands down much better than the previous company from which I tried to order a chair. I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. It was very easy to assemble. David helped me with everything I needed. The chair arrived just a few days later in perfect condition, and assembly was simple thanks to the instructions that came in the box. Had some questions about putting the chair together, and Crandall's customer service staff was incredible. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. Ordered and within 2 weeks, I was sitting in my remanufactured chair. Office Solution Pro is supported by its readers. It arrived quickly and you can barely tell it's refurbished at all! Shipping was fast, the chair came well packed and looked brand new. Based on this experience, I would order from Crandall in the future. Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. It is of great importance to adjust the height of an office chair to make it more comfortable and practical. Great shopping experience. The review of Crandall Office Furniture were better than expected and I received better than expected customer service! Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. I will be purchasing another for my wife. After quite a bit of research it came down to the Steelchase Gesture and the Herman Miller Aeron. I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been! Perfect fit and works as good as original. Forget about Craigslist junk, go straight to them. My experience with Crandall Office Furniture was wonderful - beginning to end! I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Office chairs that are non-pneumatic can be moved by loosening the height-adjustment bolt by hand and pulling up or down on the seat until it is at the right height. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future. I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. Chair came in great shape. With the included 12 year warranty, it's an easy decision to pay 50% of retail and get a remanufactured chair from Crandall.On top of the great product, customer service has been fantastic. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. Arrived early. Easy to put together. Chair looks and functions as new. Fortunately that’s a quick and easy fix as well! The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else! What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. listeners: [], I couldn't recommend this place more. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. Here is the whole procedure to raise your office chair to a suitable and comfortable height. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. I bought a refurbished Steelcase Amia chair. It's worth noting again that this is the time Dave himself proposed.If this is the way this company conducts business, I would recommend staying as far away as possible. I ordered a re-manufactured office chair from Crandall. A touch of old school customer service with new school efficiency - perfect transaction! I wouldn't hesitate to order from them again. You can adjust these chairs pneumatically with the help of a lever. Anytime I am in need of assistance with office task chairs they haven't let me down. The customer service was excellent and I purchased a chair with upgrades. Great service! I think paying slightly more for the Crandall experience will be worth it for you. 5.0 (19) "Great job" "Fast production" Contact Supplier. Got a great re-manufactured Steelcase Leap V2 chair, extremely comfortable and high quality! The ordering process was really pleasant and it took 1 week to receive my chair. The type of pressure you apply depends on your height. Each chair is a little bit different, but we’ve created a couple of videos to help walk you through the process of adjusting your chairs gas cylinder set screw: If a quick adjustment of your set screw does not fix your problem, you may have a faulty or broken gas cylinder. Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. Quick response to my questions. They even helped with the change in the cushion for my seat as I have a back issue. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Thank you for the great product and the savings! I purchased a replacement gas cylinder for my Steelcase Leap V2 chair. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. Highly recommend. P.S. For less than $20, I was able to fix it all by myself. Good sign! ​Note: Once the seat is separated from the bottom, place it in any other safe place. Completely satisfied. Loving the comfy chair and ergonomics. I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. I cancelled the order I placed with another company for a chair half this price as soon as I ordered this one. I did a lot of researching prior to purchasing from Crandall. I purchased a desk / chair combo. I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. WELL DONE! Great product. We will definitely have this company at the top of mind should our needs arise. Combine this with a 500 pound weight rating and you got your self one heavy duty managers office chair. There no nebulous "open box" designation. on the frame and base, but that is to be expected and was clearly stated on their website and by David. I had an EXTREMELY positive experience with Crandall furniture. If you are finding a modern design chair with versatile functions, and the size is used for a slightly larger adult, Berlman Ergonomic High Back Mesh Office Chair will be the wisest selection for you to buy the chair for tall people. 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