What to do when you don't receive your item or it's not as described. Note : Some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren't eligible for PayPal Buyer Protection. Not Resolved? Money back guarantee is a total scam. If you receive a damaged, faulty, or not-as-described item, you can return it for a refund. Sellers Find Fault with eBay Money Back Guarantee: by: Marie : Sun Sep 14 13:23:07 2014: Claims can be very tricky. Ebay’s main protection for buyers is its Money Back Guarantee service. Surely that doesn't mean if an item is eligible for a refund then the seller has to return the money and the buyer keeps the item. ... Not suitable does not mean it will not work when fitted, but that the person fitting it thinks it might not perform to the standard a better item would do. Follow these steps to get your refund. Any product that has a hint that it might not work, always backs it up with a guarantee. This is … One of the biggest gimmicks for products these days is Money Back Guarantees. It also encourages buyers to buy with the assured satisfaction and quick response they expect from a … (the rest of the page is too long to post here ) Will not fit is exactly as said.. You are correct. Cancelling a transaction. Some products even come with a lifetime guarantee. Seller made it seem like it was real from the description (does not state replica or authentic but lists authentic MSRP of product). Some types of items are excluded: vehicles, real estate, websites and businesses for … How does eBay Money Back Guarantee benefit me? Buyers are not protected, you take a risk buying anything on ebay. Can I still get a refund? What to do when a buyer doesn't pay. Some of them are 30 days, others 60 or 90. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Because buyers are often purchasing items from private sellers, eBay offers a money back guarantee! Follow these steps to receive your refund. Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Shop with confidence knowing that eBay offers a Money Back Guarantee. According to eBay, the protection aims to help when payment isn’t given and to make sure no negative feedback is given when an eBay Money Back Guarantee request is resolved in the seller’s favour. Many sell one year subscriptions cheap, but cut your service off in weeks and steal your payment. Add a non-refundable handling charge for returns. Your requests and cases. Money Back Guarantee. Frequently Asked Questions The Money Back Guarantee does work for those that escalate the complaint. The VPP is not administered by eBay—a point the company makes known from the onset—and the terms are subject to change without notice. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. Ebay wont cover these crooks with MBG, but if you report their listings ebay wont remove them. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. For example ebay has hundreds of illegal IPTV sellers with listings. In addition, the seller gets a Defect. We want Ebay to put back ***** in our account that the refunded. eBay Guarantee * when a Buyer may files a valid, true and correct 'Item Not Received' or 'Item not as described' claims, eBay will work with the buyer and the seller to ensure that the buyer either receives the product or a replacement from the seller. Use a third party to process returns and make the customers jump through hoops so you can play dumb and not be the bad guy. Discounted Gift Cards. eBay has a Money Back Guarantee, which means you can get a refund on an item if something goes wrong. Ebay is more than welcome to refund the buyer with their money if they wish. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. You'll get your money back. Instead of money back guarantee offer a "110% of your money back" guarantee in the form of store credit. ebay Helps You. Your seller lied to you, you should never have closed the complaint, you should have escalated it. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. Buyers can use eBay Money Back Guarantee when: They don't receive an item; They receive an item that does not significantly match the listing You can go to Paypal and see if you can open an item not received complaint there. How eBay Money Back Guarantee works. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. So I want to open a case but which reason should I choose : Doesn't work or defective or Doesn't match description or photos ? Though some have speculated that, a "no returns" policy does not seem to be the reason some buyers are not required to return items upon winning an eBay SNAD claim. The important part it to check on how the claim was closed. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page. Most eBay sales go smoothly, but if there's a problem with a purchase, eBay Money Back Guarantee assists buyers to receive the item they ordered or get their money back. About eBay Money Back Guarantee. I feel I’ve been defrauded of £1,600, and that eBay is unwilling to rectify it. … Read 6300 More Complaints Like most programs on eBay the money back guarantee is BS. We’ve got your back. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or vouchers are not covered. If the seller does not do this, eBay refunds the buyer and goes after the seller for their money. While the eBay Money Back Guarantee does not cover returns for items that are as described, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase. Yes. Report a problem with a buyer. Some offer you double or triple […] If you don't receive an item you buy, or you receive something that doesn't quite match the listing description you relied on when buying, eBay will offer a solution. eBay playlist: https://www.youtube.com/playlist?list=PLywkmM7twcDo1t_15VabaleSyeWn_rqinSold as Seen! Resolving selling problems. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. We have been given the run around by ebay for over a month, pholippines call centre, everyone gives a different story...its a complete joke. If after 4 days of raising the claim, the seller does not reach out to you or helps you reach a closure, eBay will step in and help you with the solution after the eligibility checks for the claim as per the terms and conditions of eBay Guarantee* Program and other eBay … Here is what it says on eBay Money Back Guarantee page: Not covered. You'll get your money back. Resolving buying problems. The buyer returns the item and the seller refunds the entire original payment. As anyone who’s paid eBay’s 10% listing fees can attest, that market share allows the company to make an absurd amount of money. In 2018, eBay … I just stupidly paid for an item on eBay through PayPal before even doing my research on the item (idiotic move) and after I had done so, the item seemed fake. You can find all the details on the eBay Money Back Guarantee policy page. eBay Money Back Guarantee is designed to inspire buyer confidence and streamline the resolution process when there are issues with a transaction. They have done this for years. It isn't new. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. While the vehicle purchase protection program sounds similar in scope to eBay’s Money Back Guarantee, there is one major difference. Ebay does refund buyers if they paid only a few bucks for the item. Note: Seller states no refunds in description. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases*. 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