He got rave reviews from the participants.”, “I have been in several training sessions, and I have to say this has been the best one. We … Charles is a great teacher, I would like to have him teach them.”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. Be it gum, candy or just finishing lunch. Regina’s materials were relevant to our jobs. Cellular phone etiquette: Respect quiet zones. Just request a free preview to learn more. Rule #1: EMPTY YOUR MOUTH BEFORE YOU PICK UP THE PHONE! Friendly? At one time, it served as an indicator of each person's proper station in life. I can’t thank you enough.”, “The team was quite impressed with your materials and more importantly delivery style. He is the greatest facilitator I have ever worked with!”, “I liked that fact that we were kept busy – it never got boring.”, “I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. Attend this one-hour webinar to improve your telephone skills. The Tuesday workshop was phenomenal! “WOW – where do I begin!? They will learn how to screen calls without putting people off; find out what to say instead of, “Hold, please;” practice taking accurate and effective messages; understand questioning techniques that get to the root of customer concerns. The only thing that should be in our mouth when you’re on the phone is your tongue. Place your cellphone on silent mode when attending a meeting, conference, church mass or any other formal or solemn activities. To improve your greeting and tone, try smiling when you say it. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way Ask yourself the following about your telephone skills? I took this class years ago with her and she makes the information stick.”, “Board presentation went well. It was a pleasure working with you, and thank you for providing some valuable insights for our SES!”, “I wasn’t sure what to expect and found it to be awesome. Working with you both has been an outstanding experience throughout the entire process. Where can I go. Very informative and interactive. Looking forward to the LA workshop next month.”, “It was a positive experience to have this training, very useful to understanding myself as a provider and patients. Our unique onsite training approach can take two forms. Communicating effectively through a phone is crucial for any company that depends upon customer service to increase sales or keep hold of its customer base. Workshop Objectives Offers skill training for defusing difficult customer situations; Incorporates practice, allowing participants to demonstrate the skills they have learned; RESULTS. 2 customer service basics 3 introduction to customer service 3 customer service in the 21st century 3 the three key elements 3 expand your definition of service 3 who are your customers?3 develop a customer friendly approach 4 what customer service means 4 customer service qualities 5 professional qualities in customer service 5 good information is often good service 6 When you talk with something in your mouth, it sounds as though you have a mouthful of MUSH. As always, the team loved the session, and I’ve been hearing great feedback. Everyone was enthusiastic and we learned so much. Myla was wonderful and our team really appreciated the opportunity to work with her.”, “Pamela was a gem! Using real-world case studies, participants will learn in this portion of the training how to interact effectively with angry customers, complaining customers, customers who try to take advantage of the organization, and other troublesome people. There are several modes of training delivery available: To learn more about our telephone customer service training resources, you can request a free preview or email info@phoneskillstrainer.com or call Frontline Learning at (763) 390-2430.At the Phone Skills Trainer, we offer both online and onsite training programs. I learned to approach patient care differently seeing patients as different and not “difficult.” I took away key points and different strategies to use in my interactions with patients, just a matter of finding the time to make adjustments and implement these changes.”, “Thank you for yet another great presentation. He was a very motivated and inspirational speaker. Upon request, we will provide you with a copy of the participant materials prior to the session(s). Etiquette 101 is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. That’s why we developed our online learning solution to provide the best possible e-learning experience while also making the training extremely affordable and flexible.So the choice is yours, and no matter what training format you choose, you can be assured that every training dollar and hour you spend with us will be a solid investment. Using proper etiquette is essential when you do business on the telephone. He started the session telling his own story. TIPS & TRICKS FOR TELEPHONE ETIQUETTE The telephone is one of the most important and commonly used tools in business. This introductory lesson covers the factors that produce great service and those that ruin an interaction with a customer. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”, “The training was amazing! CrazyCall Inc. 2035 Sunset Lake Road. In many cases, if the phone rings more than three times, it is … They’re already asking when you’re coming back. An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop. In control? Explain the importance of a positive attitude in delivering good customer service. Multitudes of businesses, companies, and departments use telephones in their work every day; however, most of us don’t think of the telephone as a tool, and as a result, accidentally misuse it. While onsite hands-on training often produces better results, it also requires a greater investment of time, money and other resources. 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