cause I am a pleased customer. You turn on the switch and the light never comes on and now the white AND the blue taps give room temp. She gave me a reference number for the call and the whole thing was basically effortless. The hot water handle broke without using much pressure. Our office has a Sun Beam Water Dispenser and like many above, our hot water handle broke. My Sunbeam water cooler taps snaped off where can I get replacemants? Given the length of time some of you have waited, I am not holding my breath for a speedy delivery. He thought that was a good idea. I purchased one of these beauties as well. dee .... turn the red cap around so the bottom curved part is facing in toward the cooler ,now use a standard bottle opener or can opener used for metal caps and put the tab of opener under red cap and pick up as if you are openimg a bottle of soda and it will work perfectly. The cost does vary depending on the method of shipment you select but a single tap will cost significantly less than that. If it can't be fixed can we have a refund or a replacement? Watercoolers have been identified as a major source of disease in FDA/EPA reports. Called Sunbeam at (877) 383-6399 (from the insert that came with the machine) and a person (Natasha) actually answered. How much Sunbeam makes from this, we can just imagine, but it has got to be lots. "We have a Sunbeam watercooler model # YLR2-5-87H3, serial number 0417168. something i did notice the the old casket is warped. Pour 2 cups of white vinegar and 4 cups of warm water into the water tank. Thanks SEK17 - Sunbeam® Hot Water Dispensing Kettle, 1.7-Liter Manual; BVSBWH1001 - Sunbeam® Hot Pot Express® Hot Water Heater Manual; Waffle Makers. Got the same nasty lady (totally remembered her voice and attitude). does any one know of someone trustworthy to call and get a red hot water handle? i have a sunbeam water dispenser of model # YLR 2-5-90HZ3. I've seen where some poeple have ordered the replacemnet valves from other sources, EBay & Fresh water systems, but nobody really has posted any results with these whether bad or good. I even used bleach. So I thought I blog about it. Can anyone offer a quick walkthrough to disassemble the case properly. View and Download Sunbeam 3211 instruction manual online. I got hits on the components manufacturers, and quite a bit information on the component itself. I've had the cooler less than two months...there I was sitting in the living room watching TV relaxing and next thing I know the water is pouring down the hallway to the front door,running under the kitchen cabinets and into the basement. It has an air-tight seal. I actually received my replacement part today. Pages with related products. I have a problem with the water getting cold. Good luck- -elite classics never again. At that time, I was 11 weeks into what was supposed to be 13 weeks till delivery of my handles. So it could be up to a year before I got one if not longer. I called Sunbeam customer support (1-877-383-6399). I love the little fridge option, which goes as low as 38F and keeps my beverages frosty. They are unreliable. This pissed me off even more. We have also taken apart the system and cleaned it,( for the bad taste of the cold water), there was build up in the water reserve in the unit itself. Prestige Home Comfort Or can I buy cops that have the piercing cap?