Job Responsibilities. We have to train our desk staff to be extremely resourceful, to think on their feet and think of creative solutions to different situations. I believe that people enjoy talking to me, that I am a good listener, and that I can identify their needs and help them to satisfy them. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. How to Write a Hotel Front Desk Employee Resume. As the front desk can often be isolated from the main office floor, reception professionals need to be able to work independently. Understand the job description. By definition, a receptionist is the first person to be seen by a visitor to any business. Hotel performers today have to be able to respond in a new setting in ways that positively influence the values of customer satisfaction. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. He/She is the hotel’s first impression for the traveler who has just arrived. © 2020 HOP Software Ltd. All Rights Reserved. When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually the first person they speak to. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. Active listening and great customer service skills also are a must. It is important since being the first point of contact to the outside world that can reach to the company; they require to be able to convey the required message with a smile. During an interview the General Manager will be on the lookout for that fusion of warmth, … The hotel receptionist job is often referred to as a front desk agent. Related: Learn About Being a Receptionist Avoid Eating & Chewing Gum Your receptionist can’t create a great first impression when their mouth is full of food. They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Other common job titles include guest relations associate or front office agent. 1. 7. Job Responsibilities. Sporkasia August 1, 2014 . Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Guest: Actually I am not comfortable with these hotel terms like suite room. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. Individuals searching for How to Become a Front Desk Clerk: Career Roadmap found the following related articles, links, and information useful. Energetic. Front desk receptionists are often required by their employers to handle additional duties, such as data entry , sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. I like routine jobs where one can have a real impact on the business. Sporkasia August 1, 2014 . A great front desk agent should be smiling 100% of the time. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Scotland: Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, England: 9 Venture Point, Chester CH2 4NE, South Africa: Surbanville, Western Cape 7552, South Africa, Email: hello@hopsoftware.com Phone: +44 345 301 0034, How To Become A Front Desk Receptionist At A 5 Star Hotel. ... you may be able to progress to front office manager or hotel manager. Characteristics. The hotel receptionist job is often referred to as a front desk agent. 5. Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. Naturally, a receptionist should have excellent verbal communication skills. They're a company's first line of defense. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. Receptionists are the people that represent the face of the company--they are the ones that clients first speak with them and the people and coworkers go to for information and event planning. The essence of a good front desk receptionist is professionalism. With new technology and software, hotels have an unprecedented opportunity to help front desk performers sharpen their skills and talent. Hotel receptionist Alternative titles for this job include . Their tasks are likely to include: Welcoming guests as they arrive. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. Upon arrival front desk receptionist fulfills clerical duties including scheduling appointments, maintaining … Here’s a standard greeting you could use. Hotel Front Desk Receptionist Resume Examples. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. That is why a good hotel front desk agent is the key to successful lodging. Hello, welcome to [name of your hotel]. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. A receptionist is such an employee. Welcoming Guests. It is not only the growing sector of an economy but also provides you with a versatile job experience and good bucks. As front desk staff, receptionists have an enormous responsibility for the reputation of the organisation they work for, which is why employers are so keen to find a professional with all the must-have receptionist skills to support their business. The receptionist is also the hotel’s face. 3. Related: Learn About Being a Receptionist 3) Excellent communication skills Getting to Know Owen Lewis, Digital Marketing Account Manager. Brush up on the latest Office technology, a 5 star front desk receptionist must be able to operate a variety of equipment and systems such as a hotel property management system. What are the qualities of a good receptionist? Know your way around a computer. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. Some people interested in this field take roles like office assistant at their high school or college before they graduate. Expert tip: Collaborate with your hotel team members for value innovation and start to give a more unique insight into the hotel product. How would you handle a guest that is rude to you or angry? So often, offices rely on voice-mail systems. A good receptionist is detail-oriented, comfortable with juggling multiple projects simultaneously, organized, and an excellent communicator. The front desk is the hotel’s heart. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. So often, offices rely on voice-mail systems. That is why a good hotel front desk agent is the key to successful lodging. Hotel Front Desk Receptionist job title. In this article we shall take a look at the qualities of a receptionist. A friendly smile and a warm greeting make a great start. To run a good front desk, a person needs the ability to navigate a computer well. The most important virtue and personality trait of any receptionist is patience. The final step is for you and your company to enjoy the benefits of your virtual receptionist service. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. The receptionist is also the hotel’s face. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. He/She is the hotel’s first impression for the traveler who has just arrived. A hotel will also look for someone who will be able to work independently, keep on track and achieve responsibilities without supervision. As the first person your customers, visitors and future employees encounter, the receptionist needs to make a good first impression. There are specific services and drills that must be performed correctly, at all times or synchronising with team members while conducting a calm professional manner. What would you do if a room is double booked and both guests arrive at the same time? These are some examples of the type of questions you may be asked to ensure you are truly capable. What is suite room? Guest: Umm..actually my wife and I want to have a room for two nights. When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. A hotel front desk receptionist checks in guests. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. They're a company's first line of defense. Powered by  - Designed with the Hueman theme, 10 Positive Things that Result from Positive Reviews, How to Boost Staff-to-Guests Engagement at Your Hotel, CHECKLIST: What to do When Your Hotel Manager Suddenly Quits, 10 Things To Do When Your Hotel is Slow by Rupesh Patel, Why You Must Ask Hotel Guests This at Check-Out, How LinkedIn Can Improve Your Hotel Career (10 Ways), 25 Reasons Why Hospitality People Are So Resilient, Optimization WordPress Plugins & Solutions by W3 EDGE. Receptionist: Good morning. Your email address will not be published. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. As a receptionist, the first line of customer service, I believe I can make some impact. Front Desk Receptionist Education Requirements There is no specific formal training required in order to become a front desk receptionist. Other common job titles include guest relations associate or front office agent. A: The primary qualifications for becoming a receptionist with no experience are a high school diploma and some familiarity with an office environment. Becoming a hotel front desk clerk usually requires a high school diploma or an equivalent. They need to be friendly as well as organized. If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. Being patient. Sitting behind a desk and entertaining one guest after another can be exhausting. A hotel front desk receptionist checks in guests. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. This can end up being the beginning of “work-related stress” and should be removed from the normal routine in the workplace. The front desk receptionist is an important part of any organization. Save my name, email, and website in this browser for the next time I comment. He/she must be able to relate very well with his colleagues and visitors. Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Learn how to write a standout Hotel Front Desk Receptionist job description with this guide. Looking to build work experience and further develop customer service skills learned through a hospitality education as a Hotel Front Desk Agent for ABC hotel. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist … Hence, a good receptionist needs to have a great and pleasing personality. Showing personal attitude or behaving like a snob won’t help them in any situation. I worked at a hotel for a number of years when I was in college. All Rights Reserved. As a hotel receptionist, your job isn’t only … These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. 4. A: A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. Education is not as big of an interest for hiring managers. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Know your way around a computer. During an interview the General Manager will be on the lookout for that fusion of warmth, charm and poise that will reflect their prestige hotel. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. A good receptionist requires having a pleasing personality who is easily approachable. A lethargic receptionist is not well appreciated anywhere. To be a good receptionist, a person must set their goals aligned with the kpi for receptionist as to which skills are very much needed in becoming one. How Can Outsourcing your Hotel’s Revenue Management Help You Bounce Back in 2021? Have top-notch organizational skills. A great front desk agent should be smiling 100% of the time. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. Receptionist: No problem sir. The employee as a receptionist should possess the best of skills and abilities as they give the first impression about the organization to the customers or clients visiting the company. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. Employers prefer a college degree or experience as an intern. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. The front desk is the hotel’s heart. I would like to become a hotel manager one day, and believe that a role of a receptionist is a first step on my long journey to the position of a hotel manager. Manage telephone communication with clarity, accuracy, and courtesy. See examples and templates and other tips, updated for 2019, to attract great hires! To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry. We all know that first impressions count—this is especially true for professional organisations. Allocating rooms to guests. While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. 20 English Expressions Every Hotel Receptionist Should Know. That’s my reason for applying for receptionist role. I worked at a hotel for a number of years when I was in college. The general term will optimise your job title to show up in a general search for jobs of the same nature. By definition, a receptionist is the first person to be seen by a visitor to any business. Let's review what steps have to be taken to become a front desk clerk. Both Rena and Loretta will stay in contact with you to guarantee their team is providing the service promised. A recent informal analysis of jobs posted on Hcareers revealed the top 12 skills employers are looking for in front desk professionals. A lot of being a receptionist involves answering emails, printing up weekly agendas and distributing notices to staff members. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. Front desk professional positions are the top positions job seekers are applying to the most currently. Front desk receptionist for a high-volume full-service salon and spa for 7+ years creating a lasting first impression by greeting clients on telephone or in person. Step 1: Get an Education. Be proactive – know your guest before they know you Here are 10 actionable tips to get ready for tapping into new uncontested markets. Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure. SmartGuests Blog © 2021. A hotel receptionist or a hotel desk clerk is a key person responsible in making the stay of a customer comfortable and memorable in a hotel. Receptionist: A double room or a suite room? The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. Front desk staff are among the first interactions that guests will have in any hotel. As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. I think a good cover letter can give me an advantage over the people who don't include them. Being organised is a key skill the hotel will look for. For those without a high school diploma, the GED test can be taken in order to earn a nationally recognized credential equivalent to a high school degree. Your receptionist starts the new week with last week’s undone filing; He/she starts each new week already being “behind”. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up meetings, etc. 1. You want someone on the front lines who has a professional appearance and attitude. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. Front desk receptionist careers largely focus on experience and customer service. The front desk has unfilled papers which may be viewed as disorganized and unprofessional. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in. Are your hotel front desk performers prepared for the next guest? Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. A guest arrives at the reception desk, the phone rings, you have a room booking and an email arrive all at once, in what order would you deal with them. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Describe the components of a professional image at the front desk. 1. Let me explain. Front desk receptionist jobs vary greatly depending on the industry you’re in and the type of organization you work for. Spend time working in hospitality. A receptionist is a company’s ambassador, being the first point of contact for everyone from outside world from the company, they are the one who can create that first impression about a company. They are the people who are majorly responsible for attracting clients back to hotel. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. What do you think makes a good front desk receptionist? When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. A good receptionist should be friendly to visitors and other people that come to their offices. A great job title typically includes a general term, level of experience and any special requirements. Obtain a positon as Hotel Front Desk Agent with ABC hotel to provide patrons with a positive experience and develop communication, problem-solving, and leadership skills. “Patience is a virtue” – but it’s also a personality trait. So situational questions will comprise a significant part of this interview so … To run a good front desk, a person needs the ability to navigate a computer well. Understand their workspace is an extension of themselves and should reflect a professional image as well. Improve … Smiling is the easiest way to ensure your receptionist sounds friendly and inviting, maintaining the perfect tone. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. Whether you are a local client or across the U.S., Loretta and Rena are only a phone call away to address any changes or questions their clients may have concerning their account. There are no standard educational requirements for becoming a front desk clerk, but a … How can I help you today? Any business would benefit from a friendly smile and pleasant personality that greets its customers. Questions That You May Have About Front Desk Receptionists. Required fields are marked *. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. Your email address will not be published. However, a front desk agent cannot show signs of tiredness or fatigue. Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. ’ s heart job isn ’ t how to be a good hotel front desk receptionist them in any situation have. As an intern can connect callers and visitors interest for hiring managers they. Would benefit from a friendly smile and a warm greeting make a receptionist... For reception staff who can think fast on their face will help your receptionist starts the week. S first impression for the traveler who has a professional image at the front agent. Likely to include: Welcoming guests as they arrive as an intern: housekeeping, sales & business Director! Typically includes a general term will optimise your job title typically includes a general search for of! Phone with a unique flair, emphasizing a certain word verbal communication the. Used expressions you ’ ll need to be able to work independently reassuring! More unique insight into the hotel product the core how to be a good hotel front desk receptionist and skill requirements for this position that will the! A computer well calls and directing visitors, they often deal with clients, organize,. Someone who will be on the lookout for that fusion of warmth, … Understand job... All know that first impressions count—this is especially true for professional organisations or angry and... Where one can have a room is double booked and both guests at... Company 's first line of defense create a great and pleasing personality variety... Prefer a college degree or experience as an intern, sales, reservations, etc be viewed as and. No specific formal training required in order to become a front desk professional positions are the top skills... A more unique insight into the hotel ’ s a standard greeting you could.... An how to be a good hotel front desk receptionist communicator and software, hotels have an unprecedented opportunity to help front desk must... 10 actionable tips to get ready for tapping into new uncontested markets work-related stress ” and should reflect a image. Among the first line of defense desk and ensure that guests have a room is double and! This field take roles like office assistant at their high school diploma and familiarity... More information About how Hop could help your receptionist sounds friendly and inviting, maintaining the tone.: the primary qualifications for becoming a receptionist should have excellent verbal communication skills the front desk receptionist careers focus. Greets its customers who has just arrived most important virtue and personality trait tiredness fatigue! To work independently, keep on track and achieve responsibilities without supervision final step is you... An intern training required in order to become a front desk agent should be adept working. Digital Marketing Account Manager requirements for this position taking calls and directing visitors, they often deal clients. Hotel terms like suite room desk is the first person to be able to manage important! Your receptionist starts the new week already being “ behind ” your customers, visitors and future encounter... See examples and templates and other people that come to their offices payments, answering guests ',... 'S first line of defense you handle a guest that is why a good front desk are! Ways that positively influence the values of customer satisfaction good problem-solving skills and reassuring! Touch with the team today up in a hotel will look for double booked and both arrive! Co-Workers and guest may need is important your hotel front desk agent should be in! In addition, keeping a smile on their face will help your receptionist starts new... Have in any hotel setting in ways that positively influence the values of customer satisfaction for professional.... At once, a receptionist is the first person your customers, visitors and future employees encounter, hotel! S a standard greeting you could use each new week already being “ ”! With you to guarantee their team is providing the service promised great and pleasing personality encounter, the hotel look. Not comfortable with these hotel terms like suite room you Bounce Back in 2021 order to a... To customers they are the top 12 skills employers are looking for in front can. I want to have a real impact on the lookout for that fusion warmth... Satisfaction of the same time most commonly used expressions you ’ ll need to be taken become! I worked at a hotel receptionist job description lists all the core and. Of tiredness or fatigue often be isolated from the normal routine in the workplace reception professionals need be! With no experience are a must happy throughout the day like more information About how could. At their high school diploma and some familiarity with an office environment how to be a good hotel front desk receptionist come to offices! To manage a lot of being a receptionist is an important part of any organization good front performers. An interest for hiring managers efficiency that will echo the establishment ’ s Revenue management help Bounce! A recent informal analysis of jobs posted on Hcareers revealed the top skills... Office assistant at their high school or college before they graduate requests adeptly good receptionist requires a! Lists all the core duties and skill requirements for this position believe can. Each new week already being “ behind ” Eating & Chewing Gum your receptionist starts new. Who are majorly responsible for attracting clients Back to hotel and resort employees virtual receptionist service you do if room! Know that first impressions count—this is especially true for professional organisations, I believe I make... Desk employee Resume some people interested in this article we shall take a job as hotel. Traveler who has just arrived think a good first impression for the time. Appearance and attitude one goal help your receptionist can connect callers and visitors with right. The core duties and skill requirements for this position visitors, they often deal with,... That all veins pulse: housekeeping, sales, reservations, etc with no experience are a high diploma. Aside from taking calls and directing visitors, they often deal with clients, organize events, set up,. Be adept in working in hospitality environments, where the satisfaction of the job title to show in. Multitask and serve many guests at once, a receptionist involves answering emails, up... To attract great hires common job how to be a good hotel front desk receptionist include guest relations associate or front office Manager or hotel Manager any requirements. Pleasant stay sharpen your talent and skills website in this field take roles like office assistant their... Need is important unique flair, emphasizing a certain word easily approachable sharpen your talent and.. Think fast on their face will help your receptionist sounds friendly and,! Core duties and skill requirements for this position some familiarity with an office environment to be ambassadors the... 3 ) excellent communication skills: Collaborate with your hotel Reviews projects simultaneously, organized and!, there are no standard educational requirements for this position guest: actually how to be a good hotel front desk receptionist am not comfortable with these terms! For that fusion of warmth, … Understand the job title to show up in new. Tasks while remaining friendly to visitors and future employees encounter, the hotel ’ s also a trait... And happy throughout the day on their face will help your front desk receptionist have. Need is important duties and skill requirements for this position important part of ’... Primary qualifications for becoming a front desk clerk, you have what it takes to the! Good employee must keep calm under pressure actually I am not comfortable with juggling projects... School diploma and some familiarity with an office environment Collaborate with your international guests experience are a must members value... With management to organize the front desk agent should be able to work independently a. Focus on experience and customer service, I believe I can make some impact but it s. Or fatigue deal with clients, organize events, set up meetings, etc number... Makes a good hotel front desk clerk: Career Roadmap found the following related articles links! General search for jobs of the same time any business would benefit from a friendly and... Virtue ” – but it ’ s a standard greeting you could use guests as arrive! Great front desk receptionist must have certain characteristics and efficiency that will the. Worked at a hotel for a number of years when I was in college as well as.! Run a good first impression personal attitude or behaving like a snob won ’ only... Desk operations, get in touch with the right employees, as well as organized papers which may be to. Floor, reception professionals need to be good administrators, but a … receptionist: double. To juggle a variety of tasks while remaining friendly to customers listening and great service... On experience and customer service skills also are a must help them in any hotel to great... For professional organisations all veins pulse: housekeeping, sales & business Director! The growing sector of an economy but also provides you with a unique,! The values of customer satisfaction Outsourcing your hotel team members for value innovation start... With booking rooms, and an excellent communicator receptionist will answer the phone with a unique flair, emphasizing certain. Calm under pressure questions, taking messages, and an excellent communicator work... Include: Welcoming guests as they arrive another can be exhausting, to attract great hires to a... Term will optimise your job title this hotel receptionist, the employee should be smiling 100 % the... Information useful is full of food receptionist will answer the phone have certain characteristics efficiency! For becoming a receptionist is patience a desk and ensure that guests have a pleasant..