Execute post orders including enforcement of client and company policies, rules and regulations. What do you think are the basic tasks of an office Front Desk Officer? Troubleshot and resolved problems and handling customer complaints. All rights reserved. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Recommended top dining and entertainment options for guests. These professionals answer inquires, provide information, and help organize appointments for those that either call or come into a business. Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile. Ensured smooth check-in and check-out of all guests through properly handling guest accounts. A front desk officer serves as the first point of contact for guests at a hotel or other accommodation. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Handled cash, check, credit card, and billing transactions. Balanced cash registry; reconciled daily transactions and monthly GL accounts. In order to maintain an efficient and professional front desk, it is important for every business to write a front office or reception manual. A Front Desk Officer in your area makes on average $43,190 per year, or $1,000 (2%) more than the national average annual salary of $42,190. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line. Here are five characteristics of a good front desk officer: 1. Standard Operating Procedures ensure that each staff member is aware of their duties and have the specific knowledge to perform their job satisfactorily. ️ Check out our Complete List (500+) of Job Description Templates!. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. Flexible and hardworking with the drive to succeed. Front Desk Officer Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Front Desk Officers represent the first contact of a company with its customers. Customer service is their prime role and responsibility. Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. Detail-oriented and possesses strong interpersonal organizational and time management skills. Greeting and welcoming anyone who walks into the building. Now Reading Front Desk Officer CV Template, Livecareer.co.uk and our partners use cookies. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians. Front Desk Job Description The position for a Front Desk Officer is an administrative role. Led and assisted with front office functions. Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face. servicing information resources to all guest and visitors. Greet guests on arrival and provide information regarding availability, room types, room rates, Greeted personnel and interacted with clients entering the building for services. Scheduled appointment for patients; prepared and filed patients' chart. Front Desk Clerk Resume Objectives. Report incidents and respond to emergencies. Actively converted customer inquiries into confirmed sales and took bookings from various sources. Assign rooms to guests pertinent to their needs and choice, Instruct bell boys to assist guests with luggage, Provide information regarding hotel policies and activities in response to queries both on the phone and in person, Maintain inventories pertinent to vacancies, reservations and rooms, Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically, Processed cash, debit and credit card transactions, Entered data into spreadsheets to complete statistics and kept records for access control to facility, Provided information services to personnel, Communicated and coordinated services with other departments, Issued keys, provided access to high security area and entered information into database, Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually, Patrolled hospital area and assisted officers making arrests, Patrolled main hospital and campus garages and wrote tickets for parking violations, Escorted patients from the emergency room area for medical evaluations, Assisted hospital staff with difficult patients. Front Desk Officer with 10+ years of administrative experience. Know the Product. Filter by location to see Front Desk Officer salaries in your area. Front Desk Officer Resume Examples. Front Desk Agent, Resource Officer and more on Indeed.com Front Desk Officer Jobs in Karachi - December 2020 | Indeed.com Pakistan Skip to Job Postings , Search Close Job Description Apply today CV Tips: How to Show Enthusiasm & Excitement, Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Provide information about establishment, such as location of departments or offices, employees within the organisation, and services provided, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or schedulling appointments, Process and prepare memos, correspondence, travel vouchers, or other documents, Scheduled space and equipment for special programmes and prepared lists of participants, Took orders for merchandise or materials and sent them to the proper departments to be filled, Contributed to administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, Helped with taking care of plants and straightened magazines to maintain lobby or reception area, Collected, sorted, distributed, or prepared mail, messages, and courier deliveries, Kept current record of staff members’ whereabouts and availability, Transmitted information or documents to customers, using computer, mail, and facsimile machine, Scheduled appointments and maintain and update appointment calendars. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. Front Desk Representative Interview Questions. Communication and interpersonal skills are the top skills that help them do their job easily. Receive all phone calls and parents comments, Assign meetings with parents and teachers, Keep record of absences and students' affairs, Help others upon their request with similar tasks, Generate reports such as incident reports, Inspect bags and unusual activities in the building. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Since 2005, LiveCareer's team of career coaches, certified CV writers and savvy technologists have been developing career tools that have helped over 10 million users build stronger CVs, write more persuasive cover letters and develop better interview skills. Front Desk Agent, Front End Associate, Front Desk Manager and more! Sitting behind a desk and entertaining one guest after another can be exhausting. Avoid slouching, leaning over the desk, etc when serving guests. Contacted guests to increase satisfaction, Answered all incoming calls and made outgoing calls, Welcomed arriving visitors and provided information to them, Creating access cards for employees of the building/hotel facility, Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations, Dispatching of security officers to areas needed in facility, Answering a multi-line telephone, and providing customer service, Monitoring a surveillance camera/monitor in control center, Keep daily log in the computer system through Microsoft Outlook, Administered advanced bookings, group checked-ins, and group checked-outs, Handled individual group inquiries on a day-to-day basis, Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel. Maintained rate parity through all the distributing channels. Examining gates, doors and windows to determine the security. Issue out details of ware house to new ware house contractors before commencing work. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Removing the negative energy from the mind, body and soul. We make the hiring process one step easier by giving you a template to simply post to our site. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Served as public relations representative for hotel. Responded promptly to customer inquiries, handled and resolved customer complaints. Accept packages for residents that were not present to do so. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Front desk employees often have to work with others. All rights reserved. Assign rooms pertinent to guest's needs and choice, Kept records of room accessibility and guest's accounts by means of computer, Stocked and cleaned workplace for next shift, Checking guests in and out of the hotel and allocating rooms, Operates the switchboard and make reservations for accommodation, Do cashiering and auditing, such as preparing the accounts for meetings and functions, Process guest arrivals and departures, including all necessary payments, Handle & coordinate room assignments and pre-arrivals, Offer referral for services and handle requests for information, Assist with the check-in and check-out of groups and tours, Answer phone calls regarding room inquiries and reservations, Make calls to different vendors to cater guests' needs and requests, Reply to emails regarding room inquiries and reservations, Recording of client information into the system, Retrieval and filing of clients record for prompt usage, Assist the clients in scheduling appointments, Direct incoming calls and answer general questions, Greet walk-in clients and donors and direct them to the proper personnel, Request ID and ask them to sign-in and direct them to the appropriate elevator bank, Light clean of lobby if necessary (Ex. Whatever the setting, they are the “face” of a company and have a big impact on customer satisfaction. Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. Accountable for managing the front office of a 141 room hotel with approximately 7 Front Desk employees. Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. Front Desk Officers represent the first contact of a company with its customers. Detect suspicious activities and watch for criminal acts. A front desk office assistant has a variety of duties. Directed the visitors and customers to their rooms and local attractions, Checking in employees and guests through a computer database, Welcome guests on arrival and provide information regarding availability, room types, room rates, Front desk at lobby in the confidential building, Enforce access to property in regards to visitors and medical personnel, Answer telephones and transfer calls to appropriate staff members, International Business Administration Finance, Attentively inspecting and reporting irregularities such as leaking water pipes, security doors left, Keep record of all inventory regarding books and uniform, Check in and manage guest in the easy lobby system. Responsible for keeping all logs of guest and visitors signing in and out. Monitored front desk lobby reception area of Federal Government facility. Registered every guests, greeted all visitors, logged requests and issued room keys. Pleasant Demeanor. Unlocked, presence of unauthorized persons etc. © 2021, Bold Limited. ranks number 1 out of 50 states nationwide for Front Desk Officer … Use it to save time, attract qualified candidates and hire best employees. Job Location: Kathmandu. Find out what is the best resume for you in our Ultimate Resume Format Guide. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Management Responsibilities of the Front Desk Office Assistant. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. They handle reservations, check-in and checkout, customer service and concierge functions. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. We are recruiting to fill the position of a Front Desk Officer in Lagos. Handle any residential concerns and complaints, contact necessary persons for problem. Job brief. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Generated computer bills, collected payment, and converted foreign currency for guests. Attending to customers, keeping records of visits and appointments. Job Vacancies at NewGate Hospital for Front Desk Officer in Lagos, Nigeria for job seekers and professionals. Coordinate and maintain records for staff office space, phones, and office keys. You do not want someone who puts on a fake smile or fakes their happiness. And company policies, rules and regulations you suitable for this job and better..., we ’ d like to meet you, interpersonal, organisational and... And existing guests estimates are based on 14,511 salaries submitted anonymously to Glassdoor front! 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