Information Technology. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. They welcome and orient new guests and issue room keys. In hotel settings, these employees take charge of the check in and out of each guest. Handled mail, package, and message with due procedures. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Management Student Of The Philippines Region Iii Chapter. Checked guests out of hotel and gave change. Provided excellent customer service, tourism information and completed end of shift reports. Lead Front Desk Agent Resume Objective : 4+ years of experience as a Front Desk Agent is now seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills. Front Desk Agent Resume Writing Tips. Maintained exemplary telephone etiquette. Home. Inform guests of all available services and amenities. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Your skills list should include between six and eight bullet points. Scheduled reservations for overnight stays or extended stays. This position is very stimulating, demanding and it appeals to work for very flexible hours. Responded to guest inquiries and in a timely, friendly and efficient manner, Provided driving and/or walking directions to guests to local destinations, Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions, Assisted fellow team members and other departments wherever necessary to maintain positive working relationships, Top performing Agent in conversion ratio (upgrades to check-ins), Ensure satisfaction of guests accommodations upon arrival and departure, Coordinate guest reservations with Special Event and Leisure Managers, Provide concierge assistance for all guests, Communicate with Sales Managers to ensure convention guests needs are met. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Handle customer complaints or refer dissatisfied customers to a manager. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. 28249 Gustave Avenue, … Download Front Desk Agent Job Description Resume pdf. Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. Bad news: The HR people will skim your resume … Maintain a friendly and helpful demeanor at all times. Supervised access to safe deposit boxes and guest key storage area. See our sample Front Desk Agent Cover Letter. Ensured transportation of guest to and from the hotel and managed their luggage. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. All front desk agent resume samples have been written by expert recruiters. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Unsurpassed mathematical skills and ability to handle all front office operations. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Your Front Desk Agent resume should not go beyond two to three pages. Dealing with complaints and handling them. Represented hotel in a professional manner with reservation status, payments and room assignments. Responded to complaints and situations that required immediate attention. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. This way, you can position yourself in the best way to get hired. Reported any abnormal patient condition to manager. Dig deeper into our team of work, you will help create a recruiter. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Job brief. Verified reservations and received payments. Answer telephones and take messages and handle guest mail. Works well on a diverse team and possesses strong multi-tasking abilities. Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Trained staff and maintained standards in a high-turnover environment. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. Provide information about services available in the hotel and in the community. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. 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