Why not offer a refund less the outward postage... and eBay fees that can’t be claimed back. However, the buyer told me that she has not received the item even though the status of tracking is delivered. Still, the Money Back Guarantee policy isn’t the same as a product warranty. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Emphasise that you don’t HAVE to accept a return... but you will under the circs....etc etc . I have no intention of paying her return post for a change of mind - but, considering she seems to know all the Ebay lingo, and the obvious false statements, Im suspicious she just went via the refund request route to try to make me pay for the return post as well. If your item hasn’t arrived or if it has and you want to return it. eBay’s Refund Policy. The laptop arrived about a week ago, and when I opened it, I found the battery to be puffed up, and not working. Skip to main content. Do you need to write a cease and desist letter, or sue a company that has wronged you, but can’t afford a lawyer? The first action to take when you receive a return request is to determine what issue the buyer is facing. You can check back for updates and to find out what you need to do next. You’ll receive a refund if eBay rules in your favor. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund ... blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. You can also find details of how your request is progressing in your Purchase History - opens in new window or tab. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. The seller responded and said the item would be shipped in 3-5 business days. Check my request status. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. What Is the Average eBay Money Refund Time? Message 2 of 9 (341 Views) Reply. Yes. Find answers to your returns and refunds questions. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. 134 Views Follow these steps to get your refund. Hi, I bought a laptop a few weeks ago from a seller. Seller wasn’t able to help? Refund request Sep 25, 2020 12:43:40 PM Hello - I have a buyer that purchased a New with Tags baby dress and wants to return it because she says it has dog hair on it. 2 min article ; Get help if you bought as a guest. INADs are costly and should be avoided. If you haven't refunded them within 10 days, After that time, if they haven't received a refund, they can open an item not received request through eBay Money Back Guarantee. Provide additional information and evidence as to why the case should be reassessed and solved in your favor. They told me I still can use PayPal or bank protection, however. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. Once you submit your return request, the seller will receive an email from eBay notifying them about it. Here’s how the refund process works on eBay: Let the seller know you’ve got a problem. Click Resolve a Problem. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Check the status of your return or missing item request. For requesting refunds via eBay’s website, follow these steps: Log in to your eBay account and go to My eBay Purchase history Locate the item and, in the drop-down menu next to it, click on Return or Item not received Confirm that you’re dealing with the correct item The seller will also pay for return postage.. Why is there no help for the seller and always for the buyer? Scheduling a DMV appointment quickly and easily, Skipping the phone queue when calling customer service, Obtaining refunds for delayed or canceled flights, Suing people and companies in small claims court, Protecting yourself from stalking and harassment, You can access the DoNotPay app from your, Cancel Cook’s Illustrated in a Few Easy Steps, tickets in any city, faster and easier. Verify that this is the item in question. The seller will then refund the buyer a part of the cost, i.e., issue a partial refund. Motors vehicles (covered under the eBay Vehicle Protection Program), Some business equipment categories (usually covered by the eBay Business Equipment Purchase Protection). eBay Money Back Guarantee policy. If the seller doesn’t refund your money, ask eBay to step in and help. No: Letter : No. eBay is not going to help you avoid doing what you promised. However, finding where on eBay’s website to void a shipping label and request a refund is the hard part. We’ll consider all the details and be as fair as possible with our decision. The refund processing time will depend on your payment method: A PayPal refund may take from three to five business days to go through A credit card refund could take up to 30 days to process, depending on the card provider How to Check the Status of Your eBay Refund Request Just as a heads up, once you cancel a refund request, you can no longer reopen it, and thus are no longer eligible for eBay Buyer Protection at all (I confirmed this with eBay customer service). The refund processing time will depend on how you paid for your purchase: You can check the status of your partial refund/return status by following this link. Answer the questions on the resulting page and you’ll get a link to report your case. How eBay Buyer Protection works. If she tries that, has anyone had any luck with Ebay / Paypal in refusing to pay return post? Here are your response options: Accept the return – The buyer will send the item back to you for a full refund, including the original postage cost. 4 min article. DoNotPay. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Skip to main content. It is harsh but we have also heard in the past of sellers who have simply contacted eBay who have then closed the case against the seller. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Trying to reach a resolution is good for buyers and sellers. . Are they not suppose to read descriptions and ask questions? You offered eBay returns, and the buyer asked for one. Cancelling a transaction. Sellers cannot help buyers unless they know why the buyer is unhappy. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. How to Request a Partial Refund on eBay on Your Own. Yes. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Our product helps you protect your identity and bank account from cyber criminals. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). We have helped over 300,000 people with their problems. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. If an item is not as described or damaged, yes, Ebay should help with a refund. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. If it's been... Get help from eBay. eBay should get in touch with you within 48 hours of receiving the appeal. There are three ways to issue eBay refunds. Yes: In-person: No. Most sellers are also willing to accept returns if you’ve just changed your mind. Buyer wants partial refund, refusing request to return sale item. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. eBay Refund Time—How Long an eBay Refund Takes and How To Request It. Resolving selling problems. Click On “My Bay” Get help from eBay The first is to respond to a buyer's request for a return. When you've opened a request, you can track its progress at any time. They also contain no funds, so you won’t have to pay for any service unless you choose to. If the estimated delivery date has passed, let the seller know so they can help you out. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Are there certain things in your life that you would like to take care of, but you don’t have the know-how or lack the time or resources to do so? Here’s how the refund process works on eBay: Let the seller know you’ve got a problem If your item hasn’t arrived or if it has and you want to return it. I opened a refund request the seller agreed but said I needed to close it for them to give the refund so I did, I think I trick, what can I do now Your purchase may come with protection. If. for your faulty purchase through eBay’s website. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Opened emails and there was an Ebay one advising me that I need to respond to the buyers claim for a refund by tommorrow or the case will be closed and a refund ordered. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund. Our Vehicle Purchase Protection (VPP) covers up to $100,000 for vehicle non-delivery, missing title, or major undisclosed defects. The next time suspicious websites ask you to provide your banking information, fire up DoNotPay’s generator and feed them the bogus credit card number. If you decide to return the item, You’ll receive a date by which you should ship it back. I followed all procedures and wrote the correct address. Something went wrong. How to issue a refund on eBay. ... you can check the status of your request … The best part is that companies will have no way of telling our card from a legit one, so you’re sure to pass their check-ups and avoid being charged for unwanted subscriptions! On their website, eBay states that you can return your item and request a refund if the item was damaged, was not the one you ordered, or didn’t match the listing description. If you do not do so then eBay will probably refund and allow the buyer to keep the item on the basis that you do not want it back. To request the full amount of what you paid, do the following: If you’re unable to agree on a compromise with the seller, eBay will mediate between the two of you. Learn More Buying a Vehicle or Business Equipment on eBay? Yes: Email: No. They’ve got 3 business days to make things right for you, and you can always keep track of what’s going on. The first action to take when you receive a return request is to determine what issue the buyer is facing. Our app will also cite relevant VISA and Mastercard codes and regulations that will help you secure the chargeback. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, ... Make sure you add tracking details to your return to help protect against delays or issues in the refund process. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Don’t make the mistake of beginning your refund, return, or exchange request with threats. Sign in to see your requests and cases. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. With a volume of transactions so massive, it’s only natural that a certain number will go wrong. Dear Ebay, I just refunded Ebay buyer a purchase cancellation refund request for ebay item The full purchase price refund of $199 AUD was paid back to the purchaser from my existing Paypal balance. eBay’s Money Back Guarantee policy states that if you don’t receive what you ordered, you’re entitled to get your money back. Find the item you'd like our help with. Use the filters to find, and then click on, the payment you’d like to have refunded. We’ll review the request, and get back to you and the seller with our decision. Report a problem with a buyer. If there has been a problem with an eBay purchase, the buyer might be able to settle the dispute by reaching a compromise with the seller. Try to work things out with the seller. If the buyer had paid online via eBay checkout or an eBay invoice, their refund will be issued automatically. If you’ve come to a standstill with obtaining your partial refund on eBay, you can look into another solution. This may take a few days. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. Our virtual credit cards are made up of randomly selected numbers, tied to a dedicated temporary email address, and linked to a fake name! Most people don’t have sufficient access to legal help, but our app is striving to change that. ">Appeal Parking Tickets in Any City. Their refund policy protects you if you haven’t received your goods, or if they didn’t match the description in the listing. How To Refund eBay Shipping Label. Do I need to send the item back to the seller? If you need to get a refund for an item that you purchased with a gift card, you will have to go through the general eBay refund process. You can get a full refund for your faulty purchase through eBay’s website. Appeal eBay’s decision regarding your case, If you’re a seller and eBay rules the case in the buyer’s favor, you could potentially receive a. , which means that you’ve created a bad shopping experience for the buyer. In the conversation *lady*madonna* benne_const *lady*madonna* benne_const. If you disagree with eBay’s decision after their. Use TAB key to navigate results. Just as a heads up, once you cancel a refund request, you can no longer reopen it, and thus are no longer eligible for eBay Buyer Protection at all (I confirmed this with eBay customer service). The SSD in the laptop was also half the capacity listed on the website. This refund will be credited back to the original form of payment. There are many drawbacks to sharing your private information online, especially when you are not sure whether the website that asks you to do so is a reliable one. I have filed an eBay dispute and will dispute this with my credit card issuer tomorrow. With a volume of transactions so massive, it’s only natural that a certain number will go wrong. Even if you (as a seller) don’t offer refunds, the buyer is allowed to return the goods if the sold items arrive: This is how to process a partial refund to your buyer: You can only offer a partial refund once, and the buyer can choose whether or not to accept it. Sometimes, there might be an issue you’re unable to resolve with the seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. This refund will be credited back to the original form of payment. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. If you need to send an item back to the seller, there are a few different ways of getting it back to them. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. eBay will notify you once this happens. Report Inappropriate Content. Even if you (as a seller) don’t offer refunds, Enter the partial refund amount you are proposing to the buyer. Buyer Request for Refund Buyer Request for Refund Oct 8, 2020 11:40:02 AM. The only way to request a partial refund is to come to an agreement with the seller through open communication. Website. Request an eBay Gift Card Refund the Harder Way. Check the status of your return or missing item request Check the status of your request. Most sellers are happy to help once they know there's an issue. If there has been a problem with an eBay purchase. The first is to respond to a buyer's request for a return. I did that for a lady who was out of time and she was happy with that. There are three ways to issue eBay refunds. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It is, essentially, a matter of negotiation between the two parties through eBay’s Resolution Center. How to Request a Refund on eBay on Your Own. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Offer a refund as a managed payments seller . Handle a … After checking on the details, I confirmed that the buyer did order a green one which means you're not at fault. 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